This Privacy Policy governs the manner in which Vistaar Event Solutions Private Limited ("Company," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User," "you," or "your") of the TicketBoxOffice platform, including the website and mobile application (collectively, the "Platform").

COMPANY INFORMATION

Legal Entity: Vistaar Event Solutions Private Limited
Registered Address: 236, 2nd Main, 2nd Cross Rd, Pai Layout, Mahadevapura, Bengaluru – 560093, Karnataka, India
Platform: TicketBoxOffice

1. SCOPE AND CONSENT

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

This Privacy Policy applies to all information collected through the Platform and any related services, sales, marketing, or events (collectively, the "Services").

1.1 Platform Role as Aggregator

TicketBoxOffice operates solely as a technology platform and aggregator connecting users with event organizers and venue operators. We facilitate ticket booking and distribution services but do not organize, manage, or control the events themselves. All events listed on the Platform are organized and managed by independent third-party event organizers.

2. INFORMATION COLLECTION

2.1 Personal Data

We collect personally identifiable information that you voluntarily provide to us when registering on the Platform, making a purchase, or otherwise interacting with our Services. This includes but is not limited to:

(a) Full name, email address, telephone number, and postal address
(b) Date of birth and gender
(c) Payment card information, including card number, expiration date, and CVV
(d) Government-issued identification documents for verification purposes
(e) Booking and transaction history
(f) Correspondence and communications with our customer service team

2.2 Technical and Usage Data

We automatically collect certain information when you visit, use, or navigate the Platform:

(a) Internet Protocol (IP) address and geolocation data
(b) Browser type and version, time zone setting, and operating system
(c) Device identifiers and mobile network information
(d) Clickstream data, page response times, and download errors
(e) Methods used to browse away from the page
(f) Cookies, web beacons, and similar tracking technologies

2.3 Third-Party Data

We may receive information about you from third-party sources, including:

(a) Social media platforms when you connect your account
(b) Payment service providers for transaction verification
(c) Event organizers and venue partners
(d) Analytics and advertising service providers
(e) Fraud detection and prevention services

3. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal grounds:

3.1 Contractual Necessity: Processing is necessary for the performance of our contract with you for ticket booking and event management services.

3.2 Consent: You have provided explicit consent for specific processing activities, including marketing communications and optional data collection.

3.3 Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, analytics, and service improvement, provided such interests are not overridden by your fundamental rights.

3.4 Legal Obligation: Processing is required to comply with applicable laws, regulations, court orders, or governmental requests.

4. USE OF INFORMATION

The information we collect is used for the following purposes:

4.1 Service Provision and Transaction Processing

• To process bookings, reservations, and ticket purchases
• To facilitate payment processing through third-party payment gateways
• To deliver electronic tickets and booking confirmations
• To verify identity for age-restricted or regulated events
• To provide customer support and respond to inquiries

4.2 Platform Operations and Security

• To maintain, monitor, and improve Platform functionality
• To detect, prevent, and address technical issues and security breaches
• To enforce our Terms of Service and protect against fraudulent activity
• To conduct data analysis, testing, and research

4.3 Personalization and Marketing

• To personalize your experience and provide tailored recommendations
• To send promotional communications about events, offers, and services
• To conduct surveys, contests, and promotional campaigns
• To display targeted advertisements based on your interests

4.4 Legal and Compliance

• To comply with applicable laws, regulations, and legal processes
• To respond to lawful requests from public authorities
• To protect our rights, property, and safety, and that of our users
• To resolve disputes and enforce our agreements

5. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to facilitate our Services ("Service Providers"), including:

(a) Payment processors (Razorpay, PayU, Paytm, Stripe, etc.)
(b) Cloud hosting providers (AWS, Google Cloud, Azure)
(c) Email and SMS communication services
(d) Analytics platforms (Google Analytics, Facebook Pixel, etc.)
(e) Customer relationship management systems
(f) Fraud detection and prevention services

These Service Providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Event Organizers and Venue Partners

We share necessary booking information with event organizers and venue operators to facilitate your attendance at events, including your name, contact information, and ticket details.

5.3 Advertising and Analytics Partners

We partner with third-party advertising networks and analytics providers who may collect information about your online activities over time and across different websites. This includes:

(a) Google Ads and Google Analytics
(b) Facebook Business Tools and Meta Pixel
(c) Other advertising platforms for campaign measurement and optimization

5.4 Legal Requirements and Protection

We may disclose your information when required by law or in good faith belief that such action is necessary to:

(a) Comply with legal obligations, court orders, or governmental requests
(b) Enforce our Terms of Service and other agreements
(c) Protect and defend our rights or property
(d) Prevent or investigate possible wrongdoing in connection with the Services
(e) Protect the personal safety of users or the public

5.5 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, user information may be transferred to the acquiring entity, subject to this Privacy Policy.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies

Cookies are small data files placed on your device when you visit a website. We use cookies and similar tracking technologies to track activity on our Platform and store certain information.

6.2 Types of Cookies We Use

(a) Strictly Necessary Cookies: Essential for Platform functionality and security
(b) Performance Cookies: Collect information about how you use the Platform
(c) Functional Cookies: Enable enhanced functionality and personalization
(d) Targeting Cookies: Used to deliver relevant advertisements

6.3 Third-Party Cookies

We allow third-party service providers to place cookies on your device for advertising, analytics, and other purposes as described in this Policy.

6.4 Your Cookie Choices

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Platform may not function properly. You can manage your cookie preferences through our cookie consent tool available on the Platform.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

(a) The duration of your relationship with us
(b) Legal and regulatory obligations requiring data retention
(c) Statute of limitations for potential legal claims
(d) Our legitimate business interests

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with applicable laws.

8. DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

(a) Encryption of data in transit using SSL/TLS protocols
(b) Encryption of sensitive data at rest
(c) Regular security assessments and vulnerability testing
(d) Access controls and authentication mechanisms
(e) Employee training on data protection and privacy
(f) Incident response procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. YOUR RIGHTS AND CHOICES

Subject to applicable law, you have the following rights regarding your personal information:

9.1 Access and Portability You have the right to request access to the personal information we hold about you and to receive a copy in a structured, commonly used format.

9.2 Correction You have the right to request correction of inaccurate or incomplete personal information.

9.3 Deletion You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business interests.

9.4 Restriction of Processing You have the right to request restriction of processing of your personal information in certain circumstances.

9.5 Objection You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

9.6 Withdrawal of Consent Where processing is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

9.7 Marketing Communications You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications or by contacting us directly.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided in Section 14. We will respond to your request within the timeframe required by applicable law.

10. CHILDREN'S PRIVACY

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside India and choose to provide information to us, please note that we may transfer the data, including personal information, to India and process it there.

We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses or other legally approved mechanisms.

12. THIRD-PARTY WEBSITES AND SERVICES

Our Platform may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our Platform, we encourage you to read the privacy policy of every website you visit.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page. Material changes will be notified through prominent notice on the Platform or via email to registered users. Your continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy.

14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vistaar Event Solutions Private Limited
236, 2nd Main, 2nd Cross Rd, Pai Layout, Mahadevapura, Bengaluru – 560093, Karnataka, India

Email: contact@ticketboxoffice.in
Phone: +91-9663994748
Grievance Officer: Himanshu Sachan

15. GRIEVANCE REDRESSAL

In accordance with applicable laws, we have appointed a Grievance Officer to address your concerns regarding data processing and privacy. The Grievance Officer can be contacted at the details provided above and will respond to your concerns within the timeframe prescribed by law.

16. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

17. LIMITATION OF LIABILITY AND PLATFORM ROLE

17.1 Aggregator Status

TicketBoxOffice operates exclusively as a ticketing aggregator and technology platform. We provide a marketplace for event organizers to list their events and for users to purchase tickets. We are not the organizer, promoter, or host of any events listed on the Platform.

17.2 Event Organizer Responsibility

All events are organized, managed, and controlled by independent third-party event organizers. Event organizers are solely responsible for:

(a) Event content, scheduling, and execution
(b) Venue arrangements and safety measures
(c) Compliance with applicable laws and regulations
(d) Event cancellations, postponements, or modifications
(e) Age restrictions and entry requirements
(f) Conduct of attendees at the event premises

17.3 Entry and Access Rights

Event organizers reserve the absolute right to deny entry or remove any attendee from an event for any of the following reasons:

(a) Violation of event rules, terms, or code of conduct
(b) Failure to meet age, identification, or other entry requirements
(c) Possession of prohibited items
(d) Disruptive, threatening, or inappropriate behavior
(e) Security concerns or safety risks
(f) Fraudulent, invalid, or unauthorized tickets
(g) Capacity limitations or venue restrictions

17.4 No Liability for Entry Denial

TicketBoxOffice shall not be held liable for any denial of entry, removal from event premises, or refusal of service by event organizers. We do not control entry decisions and cannot override event organizer policies. Users acknowledge that:

(a) Purchase of a ticket does not guarantee entry to an event
(b) Event organizers have final authority over admission and access
(c) TicketBoxOffice is not responsible for any damages, losses, or inconveniences arising from denied entry
(d) Refund policies for denied entry are determined solely by event organizers

17.5 Platform Limitations

We provide the Platform on an "as is" and "as available" basis. We make no representations or warranties regarding:

(a) Accuracy, completeness, or reliability of event information
(b) Quality, safety, or legality of events listed on the Platform
(c) Conduct or actions of event organizers or other users
(d) Availability or suitability of any event

17.6 User Acknowledgment

By using the Platform and purchasing tickets, you expressly acknowledge and agree that:

(a) You understand TicketBoxOffice is only an aggregator and intermediary
(b) Your contract for event attendance is with the event organizer, not TicketBoxOffice
(c) Event organizers have sole discretion over entry, access, and attendance
(d) You will comply with all event rules, venue policies, and applicable laws
(e) TicketBoxOffice is not liable for any issues related to event access, quality, or execution

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ACKNOWLEDGMENT

BY USING THE TICKETBOXOFFICE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.